Privacy Policy

North Star Motors respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how North Star Motors collects, uses, stores and protects personal information when you visit our website, contact us, make a booking or use our automotive services.

Personal Information We Collect

We may collect personal information including:

Your name
Phone number
Email address
Residential or postal address, where required
Vehicle information, including registration number, make, model and service history
Information you provide when requesting a quote, making an enquiry or booking a service
Payment and transaction information
Records of communications with us
Information collected when you use our website, such as your IP address, browser type, device information and website activity

We only collect information that is reasonably necessary for our business activities and the services we provide.

How We Collect Personal Information

We may collect personal information when you:

Contact us by phone, email or through our website
Submit an online enquiry or booking request
Book your vehicle for servicing, diagnostics or repairs
Visit our workshop
Request a quote
Make a payment
Communicate with our staff
Interact with our website or online advertising

In some circumstances, information may also be provided to us by third parties, such as booking platforms, vehicle service providers or other parties where you have authorised them to provide the information.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Schedule and manage vehicle bookings
Provide quotes, servicing, diagnostics and repairs
Contact you regarding your vehicle or work being completed
Maintain service and customer records
Process payments and issue invoices
Provide customer support
Improve our services and customer experience
Manage our website and online services
Measure the effectiveness of our website and advertising
Send service reminders or relevant communications where appropriate
Meet our legal, accounting and regulatory obligations

We will not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

Technology and website service providers
Online booking or customer management platforms
Payment processors and financial institutions
Accountants and professional advisers
Parts suppliers or service providers where required to complete authorised work
Government authorities, regulators or law enforcement where required by law

Third-party providers may have their own privacy policies governing how they handle personal information.

Website Analytics and Cookies

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.

We may use third-party services such as Google Analytics, Google Tag Manager and Google advertising services. These technologies may collect information such as:

IP address
Device and browser information
Pages visited
Time spent on the website
How you arrived at our website
Interactions with website content or advertisements

This information helps us improve our website, understand customer behaviour and measure the performance of our marketing.

You can generally manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by third parties.

North Star Motors is not responsible for the privacy practices, security or content of external websites or services. We recommend reviewing the privacy policies of any third-party services you use.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records and may be held using secure third-party systems and service providers.

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Overseas Disclosure

Some of the technology, website, analytics, cloud or software providers we use may store or process information outside Australia.

Where personal information is disclosed to or processed by overseas service providers, we take reasonable steps to use reputable providers and appropriately protect the information.

The countries in which information may be processed can vary depending on the providers and services being used.

Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact North Star Motors using the details below.

We may need to verify your identity before providing access to personal information.

Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us.

We will review your concerns and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology or legal obligations.

Any updated version will be published on this website with the revised date shown at the top of the policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

North Star Motors
34 Pickering St
Enoggera QLD 4051

Phone: (07) 3355 4055
Website: northstarmotors.net.au